1. About Us
  2. Retail
  3. Head Office
  4. Our Global Business

Retail Operations

Retail Operations is the vital link between our stores and Head Office. As the voice of retail for our teams at HQ, they streamline all communication between the two, delivering a consistent, engaging message. TOPSHOP and TOPMAN are expanding – fast – so their work is challenging and ever-changing. Explore this page to find out more and see any current opportunities.

The team collaborates with all departments on day-to-day projects that drive sales and improve customer service. Equally immersed in future-focused projects, they manage new store openings and work with Digital on in-store campaigns. The team has insight and exposure across the whole business, and is a crucial force of innovation for our Brands.

Retail Operations Roles

  • Retail Ops Manager

    Retail Ops Managers gate-keep our store processes, and manage a team who streamline communication between our Head Office and stores. They own varied, exciting projects and make a big impact on our Brands’ strategy.

  • Retail Ops Coordinator

    Retail Ops Coordinators streamline store procedures, support exciting and creative in-store projects, and manage communication between Head Office and store teams.

  • Retail Ops Assistant

    Retail Ops Assistants support store queries and the delivery of in-store incentives, as well as providing day-to-day support – from travel arrangements to till system set up.