Retail Operations is the vital link between our stores and Head Office. As the voice of retail for our teams at HQ, they streamline all communication between the two, delivering a consistent, engaging message. TOPSHOP and TOPMAN are expanding – fast – so their work is challenging and ever-changing. Explore this page to find out more and see any current opportunities.
The team collaborates with all departments on day-to-day projects that drive sales and improve customer service. Equally immersed in future-focused projects, they manage new store openings and work with Digital on in-store campaigns. The team has insight and exposure across the whole business, and is a crucial force of innovation for our Brands.
Retail Ops Managers gate-keep our store processes, and manage a team who streamline communication between our Head Office and stores. They own varied, exciting projects and make a big impact on our Brands’ strategy.
Retail Ops Coordinators streamline store procedures, support exciting and creative in-store projects, and manage communication between Head Office and store teams.
Retail Ops Assistants support store queries and the delivery of in-store incentives, as well as providing day-to-day support – from travel arrangements to till system set up.